Job Function:

• Deliver ‘Excellence every day’ to customers
• Commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Equipment and Applications within the Business Portfolio.

Key Responsibilities

Service & Commissioning:

• Provide a complete level of service to our customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Equipment and Applications within our Business Portfolio.
• To deliver “Service Excellence" and always ensure customer satisfaction.
• Maintain all records and appropriate paperwork regarding client installations and work carried out. Create Service Reports for customer signature and complete all Company required paperwork on time.
• Carry and maintain an up-to-date stock of spare parts and consumables in the Company vehicle and maintain this stock and equipment in good order.
• Participate in the On-Call Engineer Rota.
• Maximise revenue opportunities by identifying revenue opportunities on site and by informing the Company of new site developments.
• Proactively work with the Head of Industrial Field Service, communicating customer feedback, sales and training opportunities.
• Provide onsite briefings, tours, induction / training to customers and to colleagues.
• Comply with Departmental changes implemented to improve the operations of the Service Department.
• Provide telephone support as and when required.
• Review technical documentation and write technical reports accurately in English.
• Attend training courses when required and acquire a good working knowledge of the Company's Equipment and Applications.

Health & Safety:

• Adhere to safety and health regulations and obligations, together with all Company Policies and Procedures with reference to ISO Quality Procedures, e.g. Work Instructions and Method Statements incorporating Risk Assessments.
• Ensure that all equipment and products are left in a safe manner for customers to
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