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Technical Support Engineer

Job description

Technical Support Engineer

Do you want to work for a world class company offering fantastic career opportunities? Graduates as well as engineers with a few years’ experience will be considered for this role.

Anderson McQue is recruiting for our client who is the largest provider of High Purity Process Water Systems in Ireland. Main clients are in the Pharmaceutical, Biotech/Life Science, Healthcare, Food & Beverage and Micro-Electronics Sectors. Due to continued growth our client is looking for a Technical Support Engineer reporting to the Head of Internal Services.

Job Function:

To provide technical support as required to customers and colleagues, particularly to the Service, Sales and Projects Teams.

Education (1 of the below degrees preferred):

  • BEngTech (Engineering Systems Maintenance), or

  • MEng in Mechanical and Manufacturing Engineering

Skills and experience:

  • Have excellent communication skills with the ability to communicate effectively with customers and colleagues.

  • Ability to work under pressure in order to meet deadlines.

  • Have strong analytical, problem solving and decision-making skills.

Key Responsibilities & Tasks

Technical Support:

  • Provide technical support to external customers, Service &Commissioning Engineers in Ireland and

  • internal teams as required by the Head of Technical Services.

  • Provide cover for the Technical Services team as required.

  • Identify spare parts and consumables for the Service Business Team and customers and generate the List of Spare Parts and Consumables for Company products as required.

  • Parts identifications to support the Field Service Team in the QOF process.

  • Parts identifications to support the Sales Team in the QOF process.

  • Creation of critical spare parts list.

  • Analyse client inquiries and utilise data for parts creation.

Technical & Commercial Site Reviews:

  • Support the delivery of technical training programmes for Irish customers, (in-house, on-site or via digital media) covering water treatment theory, best practice, systems, products and services.

  • Assist with customer site audit administration as required.

  • Identify opportunities for additional revenue including site efficiency measures and audits to generate site reports for further discussion with the clients.

  • Support with Quotation Order Forms (QOF’s) from the Service Engineers.

Documentation Control:

  • Provide the technical data required in the preparation of customer service contracts.

  • Collaborate with, and provide technical support to, the Technical Support Engineer to prepare risk assessments and method statements, as required.

  • Generate Calibration Certificates resulting from Service Reports.

  • In conjunction with the Senior Technical Services Executive, organise Technical Service Manuals to coincide with the release of new products or changes to current products.

  • Support the PQMC Process as directed by management.

  • Assist in the generation of company documentation as required.

  • Digital Services (remote monitoring system).

  • Monitoring and review of digital services platform.

  • Attend weekly meetings.

  • Raise tickets as required.


  • Assist in the preparation and issue proposals for site refurbishments in accordance with Engineering Department Procedures.

  • Assist in project handovers to the service department as directed by management.

  • Adhere to Company Standard Operating Procedures (SOPs) and ISO Regulations.

  • Comply with Health & Safety obligations and regulations.

  • Safeguard and maintain relevant Company equipment.

  • Travel from time to time within Ireland and overseas.

  • Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department.

  • An ability to multitask is essential to this role.

    Requirements & Core Competencies

  • Ownership & Accountability - To work efficiently and effectively and to take full ownership and accountability for resolving all customer account commercial queries and to seek direction / approval from management where required.

  • Professional Relationships - To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.

  • Team Player - To proactively contribute to the Company’s success and act as a responsible team player to support colleagues and the best interests of the Company at all times.

  • Continuous Improvement - To commit to the on-going success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.

  • IT Skills - To commit to continuous learning and the use of the latest IT equipment and software as required by the role.

  • Policies & Procedures - To follow Company Directives and adhere to Company Policies and Procedures at all times.

  • Flexibility - To demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department.

Salary: Competitive, depending on experience.


  • Annual bonus

  • Competitive pension

  • Life Assurance

  • Health Insurance

  • Company Share Participation Scheme

  • 20 days annual leave (increasing with every year up to 25 days)

  • Annual leave buy/sell scheme

  • Training and development

  • Flexible working

  • Opportunity to work with a multinational company

I am keen to have an initial discussion with anyone who feels this could potentially be of interest. Please, contact Jochen Leinung at Anderson McQue (+353-861022573) by sending an up-to-date CV via the link provided to speak further about this opportunity.

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