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Field Service Engineer (Laboratory & Healthcare)

Job description

Field Service Engineer (Laboratory & Healthcare)

Do you want to work for a world class company offering fantastic career opportunities?

Anderson McQue is recruiting for our client who is the largest provider of High Purity Process Water Systems in Ireland. Main clients are in the Pharmaceutical, Biotech/Life Science, Healthcare, Food & Beverage and Micro-Electronics Sectors. Due to continued growth our client is looking for a Field Service Engineer / Laboratory & Healthcare Service Technician reporting directly to the Head of Laboratory Field Service.

Job Function:

To provide a complete level of service on site to our Laboratory & Healthcare customers.

Key Responsibilities & Tasks of the Jobholder:

  • Provide a complete level of service to customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Laboratory & Healthcare Equipment and Applications within our Business Portfolio.

  • Ensure that all Laboratory & Healthcare equipment and products are left in a safe manner for customers to use.

  • Deliver “Service Excellence” and ensure customer satisfaction at all times.

  • Maintain all records and appropriate paperwork with regard to client installations and work carried out. Create Service Reports for customer signature and complete all Company required paperwork on time.

  • Adhere to safety and health regulations and obligations, together with all Company Policies and Procedures with particular reference to ISO Quality Procedures, e.g. Work Instructions and Method Statements incorporating Risk Assessments.

  • Adhere to site rules and participate in site inductions as and when required.

  • Carry and maintain an up-to-date stock of spare parts and consumables in the Company vehicle and maintain this stock and equipment in good order.

  • Maximise revenue opportunities by identifying revenue opportunities on site and by informing the Company of new site developments.

  • Proactively work with the Service Operations Manager for the success of the Service Department, communicating customer feedback, sales and training opportunities to the Service Team Lead/Operations Managers.

  • Comply with Departmental changes implemented to improve the operations of the Service Department.

  • Provide telephone support and participate on the On-call rota when required Review technical documentation and write technical reports accurately in English.

  • Attend training courses when required and acquire a good working knowledge of the Company’s Equipment and Applications.

  • Represent the Company professionally on site and wear at all times the Company branded clothing and personal protective equipment supplied.

  • Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department.


Requirements & Features that require emphasising

  • This role is a field service role that requires the Jobholder to work unsupervised on customer sites within Ireland and normally within the designated territory.

  • Overseas travel is occasional.

  • The Jobholder is required to work additional hours when required.

  • The Jobholder must demonstrate a good understanding and appreciation for the requirements of the role, delivering excellent customer service and ensuring that work is completed in a professional and competent manner at all times.

  • The Jobholder takes Ownership, Accountability and Responsibility for the role.

  • The Jobholder is willing to follow direction and implement policies.

  • The Jobholder takes an active interest in the success of the Company and is a team player with a friendly and outgoing disposition.

  • The Jobholder is punctual, motivated and an organised self-starter who is enthusiastic and conscientious about completing work on time and to a high standard.

  • The Jobholder competently uses the relevant IT equipment and software in line with the requirements of the role.

  • The Jobholder demonstrates a positive approach to work and can work well unsupervised on own initiative and as part of a team.

  • Extensive internal and external training will be provided to every new starter.

Salary: Competitive, DOE with additional OTE through overtime, on call, commission.

  • Comprehensive package includes:

  • Vehicle, equipment and full training will be provided

  • Commission

  • Competitive pension

  • Life Assurance

  • Health Insurance

  • Company Share Participation Scheme

  • 20 days annual leave (increasing with every year up to 25 days)

  • Annual leave buy/sell scheme

  • Training and development

  • Flexible working

  • Opportunity to work with a multinational company

I am keen to have an initial discussion with anyone who feels this could potentially be of interest. Please, contact Jochen Leinung at Anderson McQue (+ 353-861022573) by sending an up-to-date CV via the link provided to speak further about this opportunity.

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