Job description
Field Service & Commissioning Engineer
Do you want to work for a world class company offering fantastic career opportunities?
Anderson McQue is recruiting for our client who is the largest provider of High Purity Process Water Systems in Ireland. Main clients are in the Pharmaceutical, Biotech/Life Science, Healthcare, Food& Beverage and Micro-Electronics Sectors. Due to continued growth our client is looking for a Service & Commissioning Engineer reporting to the Head of Industrial Field Service (or appointed delegate).
Job Function:
Deliver ‘Excellence everyday’ to customers
Commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Equipment and Applications within the Business Portfolio.
Key Responsibilities:
Service & Commissioning:
Provide a complete level of service to our customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Equipment and Applications within our Business Portfolio.
To deliver “Service Excellence" and always ensure customer satisfaction.
Maintain all records and appropriate paperwork regarding client installations and work carried out. Create Service Reports for customer signature and complete all Company required paperwork on time.
Carry and maintain an up-to-date stock of spareparts and consumables in the Company vehicle and maintain this stock and equipment in good order.
Participate in the On-Call Engineer Rota.
Maximise revenue opportunities by identifying revenue opportunities onsite and by informing the Company of new site developments.
Proactively work with the Head of Industrial Field Service, communicating customer feedback, sales and training opportunities.
Provide onsite briefings, tours, induction/training to customers and to colleagues.
Comply with Departmental changes implemented to improve the operations of the Service Department.
Provide telephone support as and when required.
Review technical documentation and write technical reports accurately in English.
Attend training courses when required and acquire a good working knowledge of the Company's Equipment and Applications.
Health & Safety:
Adhere to safety and health regulations and obligations, together with all Company Policies and Procedures with reference to ISO Quality Procedures, e.g. Work Instructions and Method Statements incorporating Risk Assessments.
Ensure that all equipment and products are left in a safe manner for customers to use.
Adhere to site rules and participate in site inductions as and when required.
Always represent the Company professionally on site and wear the Company branded clothing and personal protective equipment supplied.
Ad-Hoc Duties:
Provide coverage within the Industrial Service-Team during periods of absence which may result in you having to travel to client sites within Ireland
Attend meeting and training events offsite which may require to be away from home overnight.
Any other Ad-Hoc duties as required.
Requirements & Core Competencies:
Critical Role: To Commission, fault-find, service and maintain all equipment and applications to specification that are within our Business Portfolio. To commit to excellence every day.
Flexibility: Demonstrate a flexible approach to working hours to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company.
Ownership & Accountability: The jobholder undertakes to work efficiently and effectively, and to take full ownership and accountability for resolving all queries–and to seek direction and approval from management where required.
Professional Relationships: The jobholder undertakes to maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.
Polite & Professional Manner: The jobholder undertakes to interact with customers, internal colleagues, and company management in a polite and professional manner, always upholding the company’s best-in-class reputation.
Team-Player: The jobholder proactively contributes to the company’s success and acts as a responsible team-player to always support your colleagues and the best interests of the company.
IT Skills: The Jobholder must have excellent PC skills, in particular Excel/Google sheets knowledge.
Continuous Improvement: The jobholder is committed to the on-going success of the company and undertakes to actively identify and deliver continuous improvement and growth within the company.
Motivated & Organised: The jobholder is punctual, motivated and an organized self-starter who demonstrates enthusiasm and commitment to completing all tasks and activities to the highest standard possible, and within the required timeframe.
Continuous Learning: The jobholder commits to continuous learning and the use of the latest IT equipment and software as required by the role.
Positive Approach: The jobholder demonstrates a positive approach to all tasks and can work unsupervised or as a part of a team to complete the work duties required in the role.
Policies & Procedures: The jobholder undertakes to follow company directives and always adhere to company policies and procedures.
I am keen to have an initial discussion with anyone who feels this could potentially be of interest. Please, contact Jochen Leinung at Anderson McQue on + 353(0)86 1022573 or send an up-to-date CV via the link provided to speak further about this opportunity.
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